Delivery & Returns
Last updated: May 2026
At Rossa Diamond, we are committed to providing a smooth, secure, and premium shopping experience from the moment your order is placed until it arrives at your door.
Delivery Processing Time
Selected Rossa Diamond pieces are handcrafted and made-to-order.
Estimated preparation times:
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Made-to-order jewelry: 7–14 business days
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Personalized or custom pieces: additional time may apply
Production times may vary during collection launches, holidays, or high-demand periods.
Shipping Destinations
We currently deliver to:
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Poland
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European Union countries
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Selected international destinations
(Albania,Bosnia,Montenegro,Serbia,Switzerland,Türkiye,Kazakhstan,Georgia etc.)
If your country is unavailable during checkout, please contact us directly.
Delivery Times
Estimated delivery time: 7–14 business days after dispatch.
Delivery times are estimates and may vary depending on:
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Courier operations
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Customs procedures
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Local delivery services
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Seasonal demand
Order Tracking
Once your order has been shipped, you will receive:
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Shipping confirmation
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Tracking number
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Courier details
For orders, signature or identify confirmation may be required upon delivery.
Customs & Duties
International orders may be subject to customs duties or import taxes depending on the destination country.
Orders shipped within the European Union and Türkiye are generally not subject to additional customs duties.
Returns Return Window
Returns may be requested within 14 days of receiving the order.
Returned items must:
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Be unused and unworn
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Include original packaging and certificates
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Be returned in original condition
Non-Returnable Items
The following items are not eligible for return:
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Personalized jewelry
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Engraved products
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Custom-made pieces
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Special orders
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Gift cards
For hygiene reasons, certain earrings may also be non-returnable.
Return Process
To request a return, please contact:
Please include:
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Order number
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Full name
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Reason for return
Return instructions will be provided after approval.
Refunds
Once the returned item has been received and inspected, approved refunds will be processed to the original payment method.
Please allow:
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14 business days for processing
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Additional banking processing times if applicable
Shipping fees are non-refundable unless the return is due to our error.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Please provide:
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Photos of the product
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Photos of the packaging
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Order information
We will review the issue and assist as quickly as possible.