Terms & Conditions
Last updated: May 2026
Welcome to Rossa Diamond.
By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before using our services or placing an order.
1. General Information
This website is operated by:
ROSSA COMPANY SP. Z O.O.
Stefana Batorego 18/108
02-591 Warszawa, Poland
NIP: 7011232752
Throughout the site, the terms “Rossa Diamond”, “we”, “us”, and “our” refer to ROSSA COMPANY SP. Z O.O.
2. Products & Availability
Rossa Diamond offers fine jewelry including natural and lab-grown diamond products.
All products are subject to availability.
We reserve the right to:
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Modify or discontinue products without notice
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Limit quantities
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Refuse orders in certain situations
Due to screen settings and lighting conditions, slight differences in color or appearance may occur.
3. Made-to-Order Products
Many Rossa Diamond pieces are handcrafted and made-to-order. Production times may vary depending on the product and customization requirements.
Estimated production and shipping times are provided for informational purposes and are not guaranteed delivery dates.
4. Pricing & Payments
All prices displayed on the website are shown in the selected currency and may include or exclude taxes depending on the customer’s location.
Rossa Diamond reserves the right to change prices at any time without prior notice.
Payments are securely processed through certified payment providers using encrypted payment systems.
We do not store full payment card information.
5. Order Acceptance
After placing an order, you will receive an order confirmation email.
Rossa Diamond reserves the right to:
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Cancel suspicious or fraudulent orders
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Refuse transactions
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Request additional verification if necessary
If an order cannot be fulfilled, the customer will be notified and refunded accordingly.
6. Shipping & Delivery
Shipping times may vary depending on:
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Product availability
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Production time
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Delivery destination
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Customs procedures
Rossa Diamond is not responsible for delays caused by:
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Courier services
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Customs authorities
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Force majeure events
Customers are responsible for any applicable customs duties or import taxes unless otherwise stated.
7. Returns & Refunds
Please refer to our Return Policy for detailed information regarding returns, exchanges, and refunds.
Certain products may not be eligible for return, including:
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Personalized items
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Custom-made jewelry
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Engraved products
Returned items must be unused and in original condition.
8. Warranty & Product Care
Rossa Diamond jewelry is crafted with high-quality materials and careful attention to detail.
Normal wear, accidental damage, improper use, or unauthorized repairs are not covered under warranty.
Customers are encouraged to follow our jewelry care recommendations.
9. Intellectual Property
All content on this website, including:
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Logos
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Product designs
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Images
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Videos
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Text
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Branding elements
is the intellectual property of Rossa Diamond and may not be copied, reproduced, or used without written permission.
10. Limitation of Liability
To the maximum extent permitted by law, Rossa Diamond shall not be liable for:
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Indirect or incidental damages
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Website interruptions
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Technical issues beyond our control
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Third-party service failures
Our maximum liability shall not exceed the amount paid for the purchased product.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
12. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of Poland and the European Union where applicable.
For questions regarding these Terms & Conditions, please contact:
Rossa Diamond