Frequently Asked Questions (FAQs)
Orders & Payments
What payment methods do you accept?
We accept secure payments through trusted payment providers. Available payment methods include Visa, Mastercard, credit and debit cards, Apple Pay, Google Pay, and selected regional payment options depending on your location.
Is payment on your website secure?
Yes. All payments are securely processed through encrypted payment systems. Rossa Diamond does not store full payment card details.
Can I cancel my order?
Orders may only be canceled before production or shipment begins. Since many of our pieces are handcrafted and made-to-order, cancellations may not be possible once production has started.
Shipping & Delivery
How long does delivery take?
Estimated delivery times: 7–14 business days
Delivery times may vary depending on customs and courier operations.
Do you ship internationally?
Yes. Rossa Diamond ships across Europe and selected international destinations.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a tracking number and shipping confirmation email.
Our team will keep you informed throughout the entire shipping process.
Products & Jewelry
Are your diamonds natural or lab-grown?
Rossa Diamond offers both natural and lab-grown diamond jewelry depending on the collection and design.
Product descriptions clearly specify the type of stones used. All products come with a certificate.
Is your jewelry handcrafted?
Yes. Many Rossa Diamond pieces are handcrafted with attention to detail and premium finishing standards.
Do your products come with packaging?
Yes. Every Rossa Diamond order is delivered in premium branded packaging designed for both gifting and luxury presentation.
Can I request a custom design?
For selected projects and bespoke requests, custom jewelry services may be available. Please contact our team for more information.
Returns & Exchanges
Can I return my order?
Returns may be requested within 14 days of delivery, provided the item is unused and returned in original condition.
Please note that personalized or custom-made items are non-returnable.
How do I start a return?
Please contact:
Include your:
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Order number
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Full name
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Reason for return
Our team will provide return instructions.
How long do refunds take?
Approved refunds are typically processed within 7–14 business days after the returned item has been inspected.
How can I contact Rossa Diamond?
Should you require any additional assistance, our support team will be happy to assist you.
For support or inquiries, please contact:
+48571670639
Rossa Diamond
Warsaw, Poland